Refund Policy

A legal disclaimer

Payment
Full payment is due at the time of booking. All session fees are quoted in U.S. dollars.

Cancellations and Rescheduling
Sessions are reserved specifically for you. If you cancel, reschedule, or do not show up for a scheduled session, you will be charged the full session fee, and this charge is non-refundable.

We will waive this fee and reschedule your session at no additional charge if your cancellation is due to illness, severe weather, or another circumstance genuinely beyond your control, such as a family emergency. Please let us know as soon as you're able. We reserve sole discretion to determine whether a stated reason qualifies for this exception.

This exception is intended for occasional, genuine circumstances. If a pattern develops, we may require full payment for future sessions regardless of notice given.

Trainer-Initiated Cancellations
If we need to cancel or reschedule a session, including because of weather, illness, or other circumstances beyond our control, we will notify you as soon as possible and you will not be charged; any amount already paid for that session will be refunded or applied as a credit toward a future session, at your choice.

Session Packages
Packages are non-refundable once purchased. Each session within a package is subject to the same cancellation and no-show terms described above — a late cancellation or no-show uses up that session from your package rather than being refunded or restored. Unused sessions in a package expire 90 days from the date of purchase unless we agree otherwise in writing.

Group & Partner Sessions
The cancellation and no-show terms above apply per participant. If one participant in a group or partner session cancels late or does not show up without qualifying for an exception, that participant — or the person who booked and paid for the session — is responsible for that participant's session fee.

Merchandise (Shop)
Apparel and merchandise sold through our Shop is custom-printed on demand specifically for your order through our print-on-demand production partner. Because each item is made only after you order it, we are not able to accept returns or exchanges for incorrect size, wrong color preference, or change of mind. Please check our size chart carefully before ordering.

Defective, Damaged, or Misprinted Items
If your item arrives damaged, defective, or misprinted (for example, the wrong design, incorrect placement, or a manufacturing error), contact us within 30 days of delivery through the Contact Us page with your order number and clear photos of the issue. We will submit a claim to our production partner and provide a free replacement or refund once the claim is approved, consistent with our production partner's manufacturing guarantee.

Wrong Item Shipped
If we shipped you the wrong item, contact us within 30 days of delivery and we will arrange a replacement or refund at no cost to you.

Shipping
Orders are produced and shipped by our production partner once placed. Estimated shipping times and costs are shown at checkout and may vary by item and destination. Once an order has left our production partner's facility, we are not responsible for delays caused by the shipping carrier, but we will assist you in tracking a lost package.

Billing Disputes
If you have a concern about any charge, please contact us first through the Contact Us page so we can try to resolve it directly, before initiating a chargeback or dispute with your bank or card issuer.

Questions
If you have questions about this policy before booking a session or placing an order, contact us through the Contact Us page on fightlifestyle.com.